Alzar Logic Support
How to reach us, what to include, and how fast to expect a reply.
How to Get Support
Product, billing, account, and mobile app questions all go through the same support team. Pick whichever channel suits you:
Support request formUse the form on this page
Product, billing & account (email)support@alzarlogic.com
Security reportssecurity@alzarlogic.com
SMS program helpReply HELP to any Alzar Logic text, or see SMS Notifications
Looking for answers first? The FAQ covers pricing, modules, and setup. For demos or sales questions, use the Contact page.
What to Include
The more detail you give us, the faster we can resolve your request:
- The email address or phone number you sign in with
- Your workspace / company name
- The module or screen involved (CRM, Estimator, Alzar AI, billing, etc.)
- What you expected to happen and what happened instead
- Screenshots, error messages, and your device / browser (or Android app version)
Please never send passwords or full payment card numbers. We will never ask for them.
Response Times
Targets depend on your plan and are measured in business days.
PlanChannelTarget
StarterSupport email2–3 business days
ProfessionalSupport email1 business day
EnterpriseDedicated lineSame day (SLA)
Support Form
Submit a request and our team will reply by email.
The support form is coming soon. In the meantime, email support@alzarlogic.com.